The global online food delivery market is expected to reach $187 billion by 2025. Whether it's a pre-meal kit, ready-to-eat meals, or meal plans, food delivery has seamlessly integrated into our daily lives. Given the rapid growth of this market, now is a suitable time to undertake the food delivery business model. However, developing a new online food delivery business from the ground up poses significant challenges. Determining the ideal food delivery business model, delivering exceptional customer service, and effectively gauging business success are just a few of the hurdles you will encounter.
To tackle these challenges, it's essential to thoroughly comprehend the various on-demand food delivery models available in the market. This understanding will empower you to make well-informed decisions. To simplify this process, we have explored different business models for online food delivery businesses.
Types of Food Delivery Business Models
In this post, we'll explore various food delivery business models available for the business. As a startup in the food delivery industry, it's essential to understand that each model comes with its advantages and disadvantages.
Selecting the appropriate model hinges on aligning it with the specific business plan and objectives. If you're planning to enter into this market soon, it's crucial to thoroughly understand its business strategies beforehand. Let's take a look at them.
A. Aggregator Business Model
The Aggregator model, as its name suggests, serves as a platform where customers can browse restaurant menus and place orders. This food delivery model facilitates communication between customers and restaurants, acting as a mediator. Aggregators facilitate orders placed through their platform and typically charge a predetermined fee to participating restaurants. Customers often receive the benefit of this online food delivery service without direct charges. Major players like Delivery Hero, FoodPanda, Grubhub, and Uber Eats have achieved global success in this arena, offering their services worldwide.
This model can be further classified into two variations based on delivery operations.
1. Order and Delivery Model
Emerging restaurant markets aim to boost order volumes by connecting restaurants with a network of independent couriers or delivery apps. Restaurants upload their menus to these platforms where customers can place orders. To offset online delivery commissions, some restaurants increase menu prices. Couriers receive fixed payments for each restaurant order they fulfill. Orders are directed to the nearest distribution center for customer pickup.
Delivery partners use a dedicated app to track their location. Distribution centers assess incoming orders and decide whether to fulfill them. Orders are allocated based on their arrival, following a first-in, first-out approach. If no volunteers are available, orders may be redirected to other hubs, potentially farther away or declined. Each delivery provides valuable data for optimizing routes and schedules. Businesses employing this model have staff dedicated to transporting meals from kitchens to pick up points.
The Primary Advantages of the Order and Delivery Model are...
- Positive user experience is essential for success in the food delivery business model.
- Restaurants may face a flat commission rate per order.
- Consumers may be charged a delivery fee for low-order totals or distant addresses.
- Training delivery personnel ensures flexible and prompt service.
- Higher ratings can be achieved by providing flexible and rapid delivery options.
- Monitoring company operations and addressing issues promptly is crucial for success.
Some Challenges in the Order and Delivery Model
- Timely delivery is a primary logistical challenge, impacting consumer satisfaction.
- Lunch orders must arrive on time due to the nature of the working day.
- Resource management poses an additional obstacle in ensuring timely deliveries.
2. Integrated Model
The integrated food delivery business plan is highly versatile and in high demand. It involves both the administration and restaurants managing delivery services. Many restaurants already have their delivery teams; they just need a way to bring their offerings online. The integrated approach allows online ordering platforms to easily accommodate these restaurants.
When a customer places an order, the admin can see if the restaurant handles delivery or relies on the platform's services. Food delivery companies typically handle orders in two ways. Orders are either automatically assigned to the nearest driver without admin involvement, or the admin manually assigns orders to drivers. Company-employed drivers fulfill orders, offering customers the choice between scheduled or express delivery. Each driver receives a set of meals to deliver to customers.
The Key Benefits of the Integrated Model
- The integrated model provides a solid foundation for new businesses, offering resilience during the startup phase.
- Restaurants can participate in food delivery without needing their delivery fleet, reducing overhead costs.
- The structure of this model encourages more restaurants to join the network, leading to a wider range of culinary options for users.
Some Challenges in the Integrated Model
- High operational costs pose a significant challenge for food delivery services, often leading to the closure of new companies.
- Particularly for those preparing their meals, overhead expenses can be prohibitive.
- To mitigate losses, businesses can explore strategies such as simultaneous multiple delivery attempts and enhancing the overall customer experience.
B. Inventory Model
The online food delivery business plan adopts a fully internalized inventory approach, with all aspects managed by the food delivery company. From introducing the website/app to order preparation and delivery, everything is handled by the platform owner, streamlining the value chain.
In this model, multiple eateries advertising through a common channel isn't feasible. Instead, a contracted courier service delivers orders prepared at the company's central kitchen, allowing precise quality control.
This approach mirrors the operational strategy of chain restaurant businesses like Domino's Pizza, McDonald's, and Burger King. For restaurant chains aiming to expand online through a website or app, the inventory model is the recommended path.
The Key Benefits of the Inventory Model
- The stockpile approach eliminates the need for a separate food delivery system, streamlining operations.
- Businesses with multiple locations within a city can benefit from this model, particularly if they want to expand their online presence.
- Creating a website or food delivery platform allows companies to accommodate online orders directly from their restaurants.
- By bypassing third-party platforms, businesses retain control over the entire consumer experience.
- This approach enables companies to avoid paying commissions to third-party platforms, enhancing profitability.
Some Challenges in the Inventory Model
- Businesses utilizing an inventory model for food distribution face a notable drawback due to high operational costs.
- Culinary staff may require assistance to manage both takeaway and dine-in customers effectively.
- The ideal food delivery software should enable owners to coordinate activities seamlessly between the virtual and physical realms.
How to Distinguish Between Food Delivery Business Models?
It's crucial to differentiate between the three models. In Model 1, there's a restaurant with in-house delivery staff. Model 2 involves independent delivery drivers, eateries, and app owners working separately; the food is delivered from the restaurant directly to the customer, with the app owner earning a portion of the revenue. Model 3 entails managing both a restaurant and delivery service, where all tasks, from cooking to delivery, are handled internally.
The food delivery revenue model tends to be more lucrative for app owners, so they can charge restaurant partners a flat fee for managing app orders. Customers may also charged for location-based delivery fees.
This strategy eliminates logistics burdens, making it preferable for some restaurants. In this model, the app owner oversees all delivery services, allowing eateries to focus solely on preparing food while a third party manages delivery operations. Each food delivery business model has its own set of pros and cons. It's important to carefully evaluate the business concept and select the most suitable model for the new venture. This analysis is essential for crafting an effective business plan, especially when working with a reliable food delivery app development company to ensure the business stands out.
Final Thoughts
The online food delivery sector offers immense potential, with projected global revenue exceeding $182 billion in the coming years. However, success in this competitive landscape demands meticulous planning and execution.
Conducting thorough market research and selecting the most suitable business model that matches your objectives, resources, and abilities is paramount. With the insights and recommendations provided in this guide, you have the roadmap to create a pioneering food delivery service that delights your customers.
So, why delay? As the demand for convenience continues to rise, seize the opportunity to launch your food delivery business model today.
Yokesh Sankar